Support and Help Channels

  • 1 hour ticket response time
  • A one hour Ticket Answer Guarantee

  • Our crew of qualified professionals will try their best to respond to your help inquiries within up to 1 hour. If, however, the issue you have stumbled upon demands help from the Admin =Department,= we’ll forward the ticket to the technician on shift and will write a comment to notify you.

  • Top quality support service
  • Top–quality Technical Support Service

  • Our technical assistance team will be on shift for you day and night to to attend to all assistance inquiry tickets that you submit. We offer client help and support for all the applications that are pre–installed on your web server. These include our custom developed Site Control Panel, the preferred OS as well as the server administration panel (in accordance with the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • A detailed and consistently updated article base is included in our custom–built Site Control Panel. It offers quick tips about how to carry out all the standard site control tasks. The Help zone offers descriptive how to articles and step–by–step video courses. You can access the Help zone by hitting the Help or Video buttons in the right corner of each Control Panel section.