Client Support Channels
A Sixty–Minute Ticket Response Guarantee
We offer a 1–hour response warranty for every ticket or e–mail that you submit to the help desk staff. We will swiftly reply to all common enquiries and forward right away the case to our sysadmins if any further assistance is required. If you take advantage of our Admin Services package, we’ll perform any of the included server management tasks at a time that has been agreed upon preliminary.
A Top–Class Client Care Service
Should you require any help using the Site Control Panel or with any of the applications that we’ve installed on the dedicated hosting server on your behalf, don’t hesitate to get in touch with our customer support team anytime via the ticketing system. Plus, should you need help managing your dedicated web hosting server, you can order the Admin Services package, that includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, backup hard disk storage space, etcetera.
A User–Friendly Help Section
Each Linux dedicated hosting server is equipped with our free–of–charge Site Control Panel, which offers a detailed knowledge base plus a selection of educational video tutorials. Whenever you need assistance working with the Site Control Panel, just push the Videos or Help buttons located in the upper right corner.