If you ever encounter a problem with your website and are incapable of dealing with it yourself, ask the respective hosting provider’s customer care team to assist you to bring the site back online. A quick solution would be best, but a lot of hosting companies reply within 24 hours or even more, particularly if you are working with a reseller. Even if the problem can be fixed without much difficulty, your website may not work correctly or it may not be accessible whatsoever for an extended time interval, so you may lose prospective customers since it’s rather unlikely that anybody would be eager to revisit an out-of-order website. This is why, you ought to make certain not only that you can touch base with your hosting company, but also that they can reply and help you in a timely manner. If an application update does not proceed smoothly or if you delete something mistakenly, for instance, the website should be fixed quickly so as to avoid elongated inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

Our Linux shared website hosting come with a sixty-minute response guarantee, which goes to say that no matter what inquiry or issue you may have, we’ll always be there to lend a hand. In reality, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our help desk support staff reps will be at your service 24-7, even on weekends and legal holidays, which implies that you will get swift assistance anytime you need it. We are aware of exactly how expensive time can be, so by the time we respond to your email or support ticket, we’ll have probed into the issue and, if we haven’t discovered a solution, we will provide you with more information about what you need to do on your end – if the situation necessitates this. With our support service, you can be sure that there will be somebody to help you out immediately, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand exactly how critical it is to obtain timely support, we promise that you won’t ever need to wait for more than 60 minutes to obtain a response to any trouble ticket that you open from your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait around for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – billing, general or technical. Furthermore, our client and tech support team is working 7 days a week, which means that even in case you send a ticket during public holidays, you will invariably get an immediate reply, which will include the answer to an enquiry, the solution to a problem or the info needed to resolve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever need to waste an entire day hanging around awaiting an answer like you would with plenty of other web hosting companies.