One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting come with a sixty-minute response guarantee, which goes to say that no matter what inquiry or issue you may have, we’ll always be there to lend a hand. In reality, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our help desk support staff reps will be at your service 24-7, even on weekends and legal holidays, which implies that you will get swift assistance anytime you need it. We are aware of exactly how expensive time can be, so by the time we respond to your email or support ticket, we’ll have probed into the issue and, if we haven’t discovered a solution, we will provide you with more information about what you need to do on your end – if the situation necessitates this. With our support service, you can be sure that there will be somebody to help you out immediately, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we understand exactly how critical it is to obtain timely support, we promise that you won’t ever need to wait for more than 60 minutes to obtain a response to any trouble ticket that you open from your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait around for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – billing, general or technical. Furthermore, our client and tech support team is working 7 days a week, which means that even in case you send a ticket during public holidays, you will invariably get an immediate reply, which will include the answer to an enquiry, the solution to a problem or the info needed to resolve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever need to waste an entire day hanging around awaiting an answer like you would with plenty of other web hosting companies.